The Company informs you that it may collect personal data from individuals—including applicants, clients, suppliers, and collaborators—as well as from individuals and/or legal entities benefiting from the services provided by the Company (hereinafter “Data Subjects”).
The Company, as the Data Controller, processes personal data in accordance with the principles of legality, consent, information, quality, purpose, loyalty, proportionality, and responsibility set forth in the Law, applying strict confidentiality and administrative, technical, and physical security measures to guarantee the protection of your information against damage, loss, alteration, destruction, or unauthorized use, access, or disclosure.
In accordance with the Federal Law on Protection of Personal Data Held by Private Parties (“the Law”), we inform you as follows:
CHAPTER ONE.
PERSONAL DATA REQUESTED.
In order to provide you with optimal service quality and fulfill the obligations acquired by the Company, it is necessary to collect and process personal data that may include:
• Full name
• Address
• Telephone number and/or mobile number
• Email address
• Official identification
• Taxpayer information
• Bank account and/or credit/debit card information
• Geolocation
The Company does not collect sensitive personal data such as racial origin, health conditions, genetic information, religious, philosophical or moral beliefs, union membership, political opinions, or sexual preference.
The Data Subject may voluntarily provide additional data through interactions with the Company’s employees, service channels, and technology platforms.
The Company may collect personal data:
Directly from the Data Subject through any means of communication (including emails, forms, phone calls, messaging platforms, visits to our facilities, events, and meetings).
Indirectly, through referrals, public databases, or third parties.
Automatically, when the Data Subject uses the Company’s website, digital services, or electronic forms.
CHAPTER TWO.
PURPOSE OF PERSONAL DATA PROCESSING.
Your personal data will be used for the following primary purposes, which are necessary to provide the services you request or to carry out the commercial relationship:
• Verify and confirm your identity
• Provide the services contracted with the Company
• Establish, maintain, and manage the contractual relationship
• Address and process questions, clarifications, requests, and complaints
• Conduct internal administrative processes
• Comply with legal and contractual obligations
• Issue invoices, receipts, and related documentation
• Manage payments, collections, and accounting processes
• Ensure the physical and digital security of facilities, personnel, and the Data Subject
• Maintain communication for information related to services and operations
Additionally, your data may be used for the following secondary purposes:
• Marketing and promotional messages
• Commercial offers related to the Company’s services
• Satisfaction surveys and service quality evaluations
• Invitations to events, seminars, or training programs
If you do not want your personal data to be used for secondary purposes, you may indicate this when completing the corresponding forms or by sending an email to: iavila@translaq.com
CHAPTER THREE.
TRANSFER OF PERSONAL DATA.
Your personal data may be transferred, without requiring your consent, when such transfer:
• Is required to comply with obligations derived from a legal relationship
• Is necessary for the fulfillment of obligations contracted with the Data Subject
• Is requested by competent authorities
• Is made to companies within the same corporate group
• Is necessary for the performance of the services contracted by the Data Subject
• Is necessary for legal or judicial defense
Third parties receiving the data shall process it strictly in accordance with this Privacy Notice and the applicable legislation.
CHAPTER FOUR.
SECURITY MEASURES.
The Company implements administrative, technical, and physical security measures to safeguard your personal data and prevent:
Access to personal data is restricted exclusively to personnel who require it to carry out their responsibilities.
CHAPTER FIVE.
ARCO RIGHTS (ACCESS, RECTIFICATION, CANCELLATION, AND OPPOSITION).
You may exercise your ARCO Rights regarding the processing of your personal data at any time. These rights consist of:
• Access: Knowing which personal data we hold and how it is processed
• Rectification: Requesting correction of inaccurate or incomplete data
• Cancellation: Requesting deletion of your data when appropriate
• Opposition: Refusing the processing of your data for specific purposes
To exercise any of these rights, please submit your request via email to:
iavila@translaq.com or acruz@translaq.com
Your request must include:
• Full name
• Email address or physical address to receive notifications
• A clear description of the right you wish to exercise
• Any information that helps locate your personal data
• A copy of an official ID
The Company will respond to your request within 20 business days.
CHAPTER SIX.
REVOCATION OF CONSENT.
You may revoke your consent for the processing of your personal data at any time by emailing iavila@translaq.com or acruz@translaq.com
Please note that revoking your consent may result in the Company being unable to continue providing certain services.
CHAPTER SEVEN.
LIMITATION ON THE USE OR DISCLOSURE OF PERSONAL DATA.
To limit the use or disclosure of your personal data, you may:
• Register in exclusion lists managed by the Company
• Request to stop receiving advertising or promotions
• Request partial or total restriction of processing
Please send your request to iavila@translaq.com or acruz@translaq.com
CHAPTER EIGHT
COOKIES AND OTHER TECHNOLOGIES
The Company’s website may use cookies, web beacons, or similar technologies to collect information such as:
• IP address
• Browser type
• Operating system
• Pages visited
• Duration of browsing sessions
CAPÍTULO SÉPTIMO
CAMBIOS A LA POLÍTICA DE PRIVACIDAD
These technologies are used to improve the user experience and optimize website performance.
You may disable cookies through your browser settings; however, this may affect the functionality of the website. AVENIDA INSURGENTES SUR 1027, OFICINA 201, COLONIA CIUDAD DE LOS DEPORTES, ALCALDIA BENITO JUÁREZ, CIUDAD DE MÉXICO, CODIGO POSTAL 03710.
CHAPTER NINE
MODIFICATIONS TO THE PRIVACY NOTICE
The Company reserves the right to make changes or updates to this Privacy Notice at any time to comply with legal updates or internal policies.
Modifications will be available at:
https://translaq.com/
CHAPTER TEN
CONSENT “ARCO”
By providing your personal data to the Company through any means, you acknowledge that:
• You have read and understood this Privacy Notice
• You consent to the processing of your personal data for the purposes described above
